Service Design


Maya Pisetskaya

PETBOOK is a web app that will revolutionize the way veterinary hospitals communicate with pet owners on day to day basis.


The inconvenient methods of client to hospital communications leave gaps in information that is being shared between both parties. This can cause harm to the pet.


By combining my Veterinary Technician and Interaction Design experience, I have developed a way to keep clients informed of their pet’s heath by providing them with an easy to use web application that will drastically improve their connection to the veterinary hospital and its staff.


With this web app pet owners can message their veterinary hospital directly, create appointments for their pets at any time of day, order veterinary products and get them delivered straight to their home, have direct access to their pet’s medication history, and keep in touch with the news that is appropriate to them and their pets.